Change Management Executive

Key Responsibilities

1. Change Activity Coordination

• Support execution of Change Management activities according to

  approved plans and timelines.

• Maintain activity trackers, schedules, action items and supporting documentation.

• Coordinate meetings, workshops, engagement sessions, briefings and

  other Change Management activities.

• Follow up with business units, project teams and stakeholders on

  outstanding actions and deliverables.

2. Change Impact & Readiness Support

• Support collection of information required for Change Impact Assessments.

• Coordinate interviews and discussions with impacted business stakeholders.

• Document impacts relating to processes, roles, systems and ways of working.

• Support readiness assessments, surveys and other feedback mechanisms.

• Maintain change impact and readiness trackers and supporting records.

3. Stakeholder Engagement Support

• Maintain stakeholder registers, stakeholder mapping and engagement trackers.

• Coordinate stakeholder workshops, focus groups, briefings and engagement sessions.

• Support administration and coordination of change champion or focal-person networks.

• Capture stakeholder feedback, concerns, queries and agreed actions.

• Track stakeholder actions and follow up on closure.

4. Communication & Awareness

• Prepare communication materials such as announcements, presentations, FAQs,

  newsletters, user updates and awareness materials.

• Coordinate dissemination of approved communication materials across relevant channels.

• Maintain communication calendars and track communication activities.

• Support awareness campaigns, roadshows and stakeholder engagement activities.

5. Adoption Monitoring

• Collect and consolidate data and feedback relating to readiness, engagement,

  training and adoption.

• Maintain adoption trackers and Change Management dashboards.

• Support surveys, user feedback exercises and other adoption measurement activities.

• Highlight emerging adoption issues or stakeholder concerns to the Change Lead.

• Support implementation of reinforcement activities.

6. Documentation & Reporting

• Maintain Change Management documentation, repositories and supporting records.

• Prepare regular status updates, presentations, dashboards and reports.

• Document meeting outcomes, stakeholder feedback, actions and lessons learned.

• Ensure Change Management documentation is current and properly maintained.

• Support knowledge transfer and handover activities where applicable.