Change Lead

About the Role

1. Change Planning & Execution
• Develop and maintain detailed Change Management plans aligned with the
overall strategy established by the Change Manager.
• Translate Change Management strategy into actionable activities, milestones,
deliverables and timelines.
• Coordinate Change Management activities across multiple digitalization and AI initiatives.
• Monitor execution against agreed plans and escalate significant gaps,
risks or dependencies to the Change Manager.

2. Change Impact & Readiness
• Lead the execution of Change Impact Assessments across impacted business units and
stakeholder groups.
• Assess changes to processes, roles, responsibilities, systems, capabilities and ways of working.
• Coordinate organizational readiness assessments and identify key readiness gaps.
• Develop appropriate change interventions and mitigation actions for identified impacts and
readiness gaps.

3. Stakeholder Engagement
• Develop and maintain detailed stakeholder engagement plans based on
the overall Change Management approach.
• Coordinate engagement with business units, project teams, initiative owners,
vendors and other impacted stakeholders.
• Facilitate stakeholder workshops, interviews, focus groups, briefings and
engagement sessions.
• Coordinate change champions or focal-person networks where applicable.
• Consolidate stakeholder feedback and identify emerging concerns or
resistance requiring intervention.

4. Communication & Awareness
• Lead the development and execution of initiative-level communication and
engagement plans.
• Develop key messages and oversee preparation of communication materials,
FAQs, presentations and awareness content.
• Ensure communications are appropriate for different stakeholder groups and
consistent with overall program messaging.
• Coordinate communication activities with relevant internal stakeholders and
communication channels.

5. Adoption & Reinforcement
• Implement the adoption measurement approach defined for the program.
• Monitor indicators relating to stakeholder readiness, engagement, training and adoption.
• Identify adoption gaps and recommend interventions or reinforcement actions to
the Change Manager.
• Coordinate post-implementation adoption and reinforcement activities.
• Consolidate insights and lessons learned to support continuous improvement of
Change Management activities.

6. Change Risk & Reporting
• Maintain Change Management risks, issues, dependencies and
mitigation actions across assigned initiatives.
• Consolidate progress and adoption information for Change Management reporting.
• Prepare Change Management updates, dashboards and materials for program and
governance meetings.
• Provide regular execution updates and recommendations to the Change Manager.

7. Team Coordination
• Provide day-to-day guidance and work coordination for the Change Management Executives.
• Allocate and coordinate execution activities across the Change Management team.
• Review Change Management materials and deliverables prepared by the Executives prior to management or stakeholder engagement.
• Ensure proper documentation, traceability and timely completion of Change Management deliverables.

Requirements